Way back in the 1970s, CB radio infused the American culture the way the Internet permeates our culture today. Semi truck drivers used CB radios to communicate on the road, warning of road hazards and speed traps, and using CB radios as a way to pass the long hours on the road. Soon, though, the rest of America picked up CB radio slang and everybody had to have his or her own CB radio. Movies like “Cannonball”...

Why risk the embarassment when with a little basic PR training, you as a business, non-profit or association manager can always be ready for battle? Never again will you fail to do something positive aboutthe behaviors of those important outside audiences ofyours that MOST affect your operation. Never again will you fail to create external stakeholder behavior change leading directly to achieving your managerial objectives. And...

English is not just a national language it is a unique globalpassport. The sameness of language can overcome any identity crisis,sometimes inconveniently. When I arrived in London, fresh fromSouth Africa and desperate to immerse myself in a foreignculture, language became an issue. If I opened my mouth to speakand there was a South African nearby (and there usually was…)they would inevitably gravitate toward me...

Here’s how to get started… The first requirement is a webcam. These are available widely on the high street or from online retailers and cost from around 25.00 in the UK, 36 Euros in Europe or $44 in the US. Most have headphones/speakers so you can talk as well as view the other person. After linking the webcam to your PC and installing the webcam software you then need some webcam chat software. Chat software...

No doubt, telemarketing has evolved as a very potent tool formarketers and companies to publicize as well as sell theirproduct and services in recent times. However there are alsohurdles in running the telemarketing business in case you are anowner of a contact centre or call centre. You must have facedthe problem in your center where your agent hangs on a call morethan allotted time. In such a situation you can not even...

Mining data is one of the keys to running an effective business. Heres a primer on effectively managing your business data to maximize the efficiency of your business.Effective data management plays an essential role for any growing business. Information technology has generated advanced tools for analyzing and managing data. Use of these tools can improve the performance of almost any operation. Steps made in capturing...

If you’re in the market for a new cellphone, now is a great timeto go shopping. Cellular carriers and resellers are constantlyoffering special offers. Some companies offer free cellphones(after rebates), calling plans with thousands of minutes, etc.With all these ads, where do you start? You can go to a localwireless store and see the latest makes and models. You can alsoresearch a variety of cellphones on the Internet....

INTRODUCTION The typical approach executive teams use to cascade, or roll out, their strategic direction is to produce a clear set of goals, objectives, critical success factors or a scorecard and then get each departmental or functional manager to take this on board and customize it for their part of the organisation. The trouble then begins A TYPICAL APPROACH: EACH DEPARTMENT ADOPTS OR ADAPTS A VERSION OF THE CORPORATE...

At that moment when our eyes are locked in silent communication, we are, in essence, touching. -Debbie Bailey Besides touch (not really an option in a presentation setting), eye contact is the most powerful and personal of all of presentation delivery cues. When you look an audience member in the eyes, for those few seconds, you are talking directly to him/her. Why is eye contact so powerful? Good eye contact cuts...

Adults are vulnerable to personal and professional embarrassment from poor performance in the training program. Poor performance in the classroom may become the basis for personnel decisions by supervisors or the source of ridicule by peers. Economic benefits or promotion may be associated with the training program, creating a feeling of pressure to succeed. The way you handle these fears will largely determine the effectiveness...