For good reason, practically every endeavor in life is rated. I’ve seen ratings on who or what’s #1 in business, industry, NFL, NBA, MLB, person of the century, athlete of the century, technology, restaurants, university, neighborhoods, travel destination, best looking, best movie, best book, etc. It doesn’t stop. In fact, there are multiple ratings for the same #1 spot because of varying value systems....

Years ago when I was working in a mental health center, I servedon a committee that was redesigning the communications systems.In one meeting, a committee member named Susan said, “Thereceptionists sound frantic when they answer the phone. Theyneed to learn to give each caller their complete attention, evenwhen they’re multi-tasking.” Now that’s a goal to aspire to. There’s just one problem:...

How would you handle communication if your business or practicegot into a crisis situation?I was pleasantly surprised when my Internet service providerresponded competently and quickly to a technical crisis. And, wecan learn to communicate more effectively by studying itsresponse.The crisis occurred when hackers attacked its system at the sametime that the company was upgrading its systems to meetincreased customer demand....

Satellite internet access is one of the ways that you can have a broadband internet connection that will allow you to surf the web at high speeds. But not only that, it’s also the only broadband internet connection that is able to be portable and taken where ever you want within the northern hemisphere. This is because, unlike cable and DSL. internet connections, satellite internet access is not dependent on physical...

The most essential aspect of our lives is communication. To acertain extent it determines your success. Calling cards are oneof the many innovative ideas, which have been developed toprovide convenience to people in communicating around the world.Calling cards are used to make international, national as wellas local calls and save money while doing so. They allow you tomake that important call no matter where you are....

Being a good trainer requires experience and skill. Experience comes from practice and skill from learning the theories, applying them, getting feedback and consciously improving. Some things that will help you improve are: Know your target audience – what’s in it for them? What do they expect? Why are they attending your training? Sometimes go back to basics – it’s a good chance to reevaluate...

Today’s composers have a new outlet for their creativity, itseems: the mobile phone. In addition to writing songs for discs,radio play and live performances, songwriters are now producingpieces of music designed to do nothing more than sound off whensomeone calls up.The reason for the rise in cell phone music is, of course, themoney. Ringtones now giverecord labels, retailers and phone companies a mouth-dropping...

“Life is change. Growth is optional. Choose wisely.” In the middle of a meeting with a few colleagues I caught myselfsaying, “Once we get through this crazy period and things getback to normal…” Then it hit me. I had been saying somethinglike that for at least a year or two. As we scrambled to moveinto a strong market leadership position we were initiatingendless waves of changes and (we...

Erica Jong, author of the revolutionary book The Fear of Flying, once said, Men and women, women and men. It will never work. Well, I have more faith, and more experience in the business world than Ms. Jong. I know we can make it work, at work! – and at home, too. One of the top five challenges facing womens advancement involves communication differences between women and men in charge. But communication is also...

How many times have you heard a business owner or manager say that they spend their workday always sweating at putting out fires? I hear it all the time. Think of a raging forest fire. There are sweaty fire fighters working hard, just yards in front of the flames. There is one person in a helicopter 10,000 feet above the flames. Those on the ground and the one in the helicopter are all looking at the same fire but they...